Last Updated: 26/08/2025
This Privacy Policy describes our policies and procedures on the collection, use and disclosure of your information when you use our service and tells you about your privacy rights and how the law protects you.
We use your personal data to provide and improve the Service. By using the service, you agree to the collection and use of information in accordance with this Privacy Policy.
Who we are & how to contact us
If you have any questions about this Privacy Policy, or wish to exercise your privacy rights, you can contact us:
- Controller: The Engraving Van (trading as T.E.V.)
- Email:
- Telephone number: +44(0)78 31304442
- Address: T.E.V, Beacon Innovation Centre, Camelot Road, Gorleston-on-Sea, Great Yarmouth, NORFOLK. NR31 7RA
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
While using Our Service, We may ask You to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:
What we collect
– Identity & contact: name, email, phone, billing/delivery address.
– Order details: items purchased, engraving text/artwork, own-item details.
– Communications: enquiries, support messages, reviews.
– Payment info: processed securely by our payment provider; we don’t store full card numbers.
– Device & usage data: IP address, device/browser, pages visited (only if Analytics cookies are accepted).
– Event/appointment data: booking date/time and location for on-site engraving.
Where data comes from
Directly from you (forms, checkout, email/phone, or in person at our van), and automatically via cookies (only if consented). We may also receive delivery info from couriers and payment status from our payment provider.
We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device.
Sharing your data
We share necessary data with trusted processors/recipients, such as:
– Hosting & security/CDN: [e.g., WP Engine/Cloudflare]
– Payments: [e.g., Stripe/]
– Couriers: [e.g., Royal Mail, DPD]
– Email & CRM/Support: [e.g., Microsoft 365/Gmail, Helpdesk]
– Analytics/advertising (consent): Google, Meta
We have data-processing agreements with processors.
How and why we use your data (and our lawful bases)
| Purpose | Examples | Lawful basis | Retention |
| Provide our services & fulfil orders | Process/engrave items, deliver/collect, customer service | Contract | Order records: 6 years for tax/accounting |
| Own-item engraving | Assess material/feasibility, handle/engrave | Legitimate interests (to perform specialist work you request) | Job record: 6 years |
| Artwork handling | Generate/approve proofs, store files | Contract/legitimate interests | Proof & artwork: 24 months (unless you ask us to delete earlier) |
| Payments & fraud prevention | Process payments, detect fraud | Contract/legitimate interests | Per provider policy (we keep non-card metadata 6 years) |
| Customer support | Answer enquiries, warranty | Legitimate interests | 24 months from last contact |
| Marketing email/SMS | News, offers, event stops | Consent | Until you withdraw + 24 months inactivity |
| Analytics & ads measurement | GA4, Meta Pixel | Consent | GA4 up to 14 months; Meta up to 90 days |
| Legal/claims | Handling complaints, legal obligations | Legal obligation/legitimate interests | As required for the purpose |
Retention of Your Personal Data
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Transfer of Your Personal Data
Some providers may process data outside the UK. Where they do, we rely on adequacy regulations or appropriate safeguards (e.g., the UK International Data Transfer Agreement or EU SCCs plus UK Addendum).
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
Cookies
See our Cookies Policy for details and to manage preferences. We only use analytics/marketing cookies with your consent.
Please note, however, that we may need to retain certain information when we have a legal obligation or lawful basis to do so.
Disclosure of Your Personal Data
Your rights
You have rights to access, rectify, erase, restrict or object, data portability, and to withdraw consent at any time (this won’t affect prior lawful processing). We aim to respond within one month. To exercise your rights, contact us using the details above.
Law enforcement
Under certain circumstances, the company may be required to disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Children
Our site and services are for adults (18+). We do not knowingly collect data from children.
Security
We use HTTPS, access controls and appropriate organisational measures. No system is 100% secure, but we work to protect your data.
Analytics
We may use third-party Service providers to monitor and analyse the use of our Service.
Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy
Facebook Analytics
Facebook Analytics is a web analytics service. Facebook uses the data collected to track and monitor the use of our Service. Facebook may use the collected data to contextualize and personalize the ads of its own advertising network.
For more information about Facebook Analytics, please visit their Privacy Policy: https://www.facebook.com/privacy/explanation
GDPR Privacy
Legal Basis for Processing Personal Data under GDPR
We may process Personal Data under the following conditions:
- Consent: You have given your consent for processing Personal Data for one or more specific purposes.
- Performance of a contract: Provision of Personal Data is necessary for the performance of an agreement with you and/or for any pre-contractual obligations thereof.
- Legal obligations: Processing Personal Data is necessary for compliance with a legal obligation to which the Company is subject.
- Vital interests: Processing Personal Data is necessary in order to protect your vital interests or of another natural person.
- Public interests: Processing Personal Data is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Company.
- Legitimate interests: Processing Personal Data is necessary for the purposes of the legitimate interests pursued by the Company.
Your Rights under the GDPR
The Engraving Van undertakes to respect the confidentiality of your Personal Data and to guarantee that you can exercise your rights.
You have the right under this Privacy Policy, and by law if you are within the UK or EU, to:
- Request access to Your Personal Data. The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist You. This also enables you to receive a copy of the Personal Data we hold about you.
- Request correction of the Personal Data that We hold about You. You have the right to have any incomplete or inaccurate information we hold about you corrected.
- Object to processing of Your Personal Data. This right exists where we are relying on a legitimate interest as the legal basis for our processing and there is something about your particular situation, which makes you want to object to our processing of your Personal Data on this ground. You also have the right to object where we are processing your Personal Data for direct marketing purposes.
- Request erasure of Your Personal Data. You have the right to ask us to delete or remove Personal Data when there is no good reason for us to continue processing it.
- Request the transfer of Your Personal Data. We will provide to you, or to a third-party you have chosen, your Personal Data in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
- Withdraw Your consent. You have the right to withdraw your consent on using your Personal Data. If you withdraw your consent, we may not be able to provide you with access to certain specific functionalities of the Service.
Exercising of Your GDPR Data Protection Rights
You may exercise your rights of access, rectification, cancellation and opposition by contacting us. Please note that we may ask you to verify your identity before responding to such requests. If you make a request, we will try our best to respond to you as soon as possible.
You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or 0303 123 1113.
Links to Other Websites
Our Service may contain links to other websites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Changes
We’ll post any changes here and update the date at the top of this policy page.